Summary
Hilton has decided to remove a Minnesota hotel from its system after an employee refused a reservation for the Department of Homeland Security (DHS). This decision followed a viral video highlighting the issue, and Hilton plans to review standards with its franchisees.
Key Facts
- Hilton is removing a Minnesota hotel from its systems.
- The decision came after a video showed the hotel staff refusing a DHS reservation.
- The video was shared by conservative influencer Nick Sortor.
- Hilton stated the hotel owner previously promised to fix the issue.
- Hilton emphasized its commitment to being a welcoming brand.
- The company is reminding franchisees of its standards and values.
- Hilton's action is aimed at preventing similar incidents in the future.
