Summary
McDonald's plans to change its drive-thru services in 2026 by using new AI technology. The changes aim to make service faster, reduce mistakes, and make work easier for employees. These updates include new systems to weigh orders, use voice chatbots, and add more drive-thru lanes.
Key Facts
- McDonald's will start using AI-powered tools at drive-thrus in 2026 to improve speed and accuracy.
- AI scales will be used to automatically check if a food order matches the expected weight to prevent mistakes.
- Voice chatbots, developed with Google Cloud, will help take orders to reduce employee workload.
- The "Ready on Arrival" program will expand, using mobile tech to alert staff when customers are close.
- McDonald's will add extra lanes to its drive-thrus to serve more customers at once.
- The changes will first roll out in key markets like the U.S., Japan, and the U.K.
- McDonald's aims to complete these changes nationwide by the end of 2027.
