Homeless men refused entry to city centre hotel
Summary
A hotel in Manchester did not allow two homeless men to stay in rooms that a charity had booked for them due to company policy, despite freezing temperatures. The hotel later apologized and said the situation was not handled according to their welcoming policy. The men eventually found accommodation at another hotel.Key Facts
- Two homeless men were refused entry at a Holiday Inn Express in Manchester.
- The rooms were paid for by a charity called Two Brews.
- Hotel staff cited a company policy as the reason for refusal.
- The temperature was -6 degrees Celsius at the time.
- The hotel later apologized, saying the refusal did not match their welcoming policy.
- The event was recorded by a charity volunteer and shared online.
- The men were able to stay at a different hotel, Travelodge, later.
- The hotel plans to improve training for its staff.
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