Long waits for disability benefit claims unacceptable, MPs say
Summary
A report from the Public Accounts Committee criticizes long waiting times for disability benefit claims in England and Wales. Many claims for Personal Independence Payment (Pip) are not processed within the Department for Work and Pensions' target of 75 days. The department is working on improvements, including an online application process, to speed up claims.Key Facts
- Some people wait over a year for their Pip claims to be processed.
- The DWP aims to process 75% of new Pip claims within 75 working days.
- In the last financial year, only 51% of claims met the 75-day target.
- The average decision time for a Pip claim was 16 weeks as of October.
- Pip is a disability benefit for people with long-term health conditions.
- An online application process is being tested to speed up claims.
- The DWP plans to expand online processing to 20% of claims by 2029.
- The government is reviewing Pip to ensure it is "fair and fit for the future".
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