Summary
Thousands of people using the Monzo banking app reported problems accessing it. Monzo is looking into the issue and has set up a backup system so that customers can still use their cards and make transactions.
Key Facts
- Over 4,000 Monzo customers reported issues with the mobile app on Thursday afternoon.
- Downdetector, a platform that tracks online service outages, recorded these reports.
- Monzo stated there is an issue with the app and they are investigating it.
- A backup service called Monzo Stand-in is active, allowing customers to continue with card payments and other transactions.
- Customers can still make payments, withdraw cash, freeze their cards, and perform bank transfers despite the app issues.
- The company is working to fix the problem as soon as possible.
