Thousands of Monzo bank customers report app outage
Summary
Thousands of people using the Monzo banking app reported problems accessing it. Monzo is looking into the issue and has set up a backup system so that customers can still use their cards and make transactions.Key Facts
- Over 4,000 Monzo customers reported issues with the mobile app on Thursday afternoon.
- Downdetector, a platform that tracks online service outages, recorded these reports.
- Monzo stated there is an issue with the app and they are investigating it.
- A backup service called Monzo Stand-in is active, allowing customers to continue with card payments and other transactions.
- Customers can still make payments, withdraw cash, freeze their cards, and perform bank transfers despite the app issues.
- The company is working to fix the problem as soon as possible.
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