Summary
A major outage affected Verizon customers across the U.S. on January 14, 2026. The company plans to give credits to affected users but has not yet shared details on how this will happen.
Key Facts
- The Verizon outage began at around 12:30 p.m. Eastern Time on January 14, 2026.
- The disruption led to over a million reports of issues on Downdetector.com.
- Customers in cities like New York City, Atlanta, and Houston were affected.
- The outage lasted more than six hours, with services restored after 10:20 p.m. Eastern Time.
- Over 146 million Verizon subscribers were impacted.
- Verizon has announced plans to issue credits to customers, but details are still pending.
- Verizon suggested restarting devices to regain connectivity for some users.
