Summary
Verizon is giving a $20 credit to its customers in the United States affected by a large service outage. The outage began on January 14, lasted up to 10 hours in some areas, and disrupted calls, texts, and data services. Customers can claim the credit using the myVerizon app.
Key Facts
- Verizon experienced a large service outage on January 14 lasting up to 10 hours.
- The outage affected tens of thousands of customers across the U.S.
- Customers could not make calls, send texts, or use data services during the outage.
- Verizon offers a $20 account credit to affected customers to acknowledge the inconvenience.
- The credit can be claimed through the myVerizon mobile app.
- Business account holders will be contacted directly for credit arrangements.
- Verizon resolved the outage on January 14 at 10:20 p.m. Eastern time.
- The Federal Communications Commission monitored the situation but did not take regulatory action.
