Summary
Social Security has introduced several improvements to make services more accessible and efficient for Americans. These changes include increased access to personal accounts, quicker response times, and reduced wait times at field offices. The updates come as part of a digital transformation under President Trump’s administration.
Key Facts
- Americans can now access their Social Security accounts online any time, day or night.
- Response to phone calls improved by 65% in 2025 compared to 2024.
- The time to answer calls on the National 800 Number is now in single digits.
- 90% of calls can be resolved through automated services or callbacks.
- Wait times at Social Security field offices dropped by almost 30%.
- People with appointments wait about six minutes on average.
- There's been a 33% reduction in pending disability claims since June 2024.
- Over $17 billion in payments, under the Social Security Fairness Act, were made ahead of schedule.
