Summary
Freezing rain and ice led to over 210,000 people losing power in Nashville. This also caused major internet outages for Xfinity customers. Xfinity customers affected can check for outage credits through their support services.
Key Facts
- Over 210,000 Nashville Electric Service (NES) customers lost power due to ice and fallen trees.
- Xfinity reported internet outages in the affected area, though it didn't specify how many customers were impacted.
- To restore internet, power must first be restored to both the customer's home and the local network.
- Xfinity users can check the Xfinity app or website for outage status and restart equipment after power restoration.
- Customers might be eligible for a bill credit during service outages, depending on conditions like cause and account history.
- Nearly 300 NES lineworkers were planned to work on Monday to speed up power restoration.
- Other regional utilities also reported outages, including Tri County Electric and CEMC.
- Xfinity advises checking their site or app for service updates and using their assistant to apply for credits.
