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TikTok apologises after thousands in US report issues

TikTok apologises after thousands in US report issues

Summary

Thousands of TikTok users in the United States reported issues with the app over the weekend, following a power outage at a US data center operated by Oracle. The new US owner of TikTok apologized for the disruption and is working to restore normal services. Users experienced repeated videos, content not displaying, and posts with no views.

Key Facts

  • TikTok's US operations faced disruptions due to a power outage at a data center.
  • Over 600,000 US TikTok users reported problems, such as videos repeating and posts showing zero views.
  • TikTok USDS Joint Venture LLC, the app's US owner, apologized to users for the issues.
  • Oracle, TikTok's data center partner, is assisting in resolving the problems.
  • The disruptions coincided with Oracle's increased role in TikTok's US operations, requiring them to manage user data and algorithms.
  • The service disruption raised concerns among users about changes in TikTok's algorithm due to new ownership.
  • The related video editing app CapCut also experienced user-reported issues during this time.

Source Information