Summary
Vulnerable people are not receiving financial benefits because they struggle to use online tools meant to help them access these benefits. A charity found that many lack access to in-person advice, leaving millions in unclaimed support. The charity suggests that more personalized help is needed to ensure people get the financial support they are entitled to.
Key Facts
- Vulnerable people are missing out on benefits due to difficulties using online calculators.
- An estimated £24 million in financial support goes unclaimed each year.
- Many people with mental health conditions find it hard to use online tools.
- A lack of in-person guidance contributes to financial struggles, leading to increased debt.
- The Money and Mental Health Policy Institute calls for more personalized advice and better support services.
- Debt advice services funded by the government identified £84 million to assist people in 2024-25.
- The Money and Pensions Service plans to continue investing in debt advice in England.
