Summary
Southwest Airlines has changed its seating policy by introducing assigned seating for the first time since the 1970s. This move has received mixed reactions, with some travelers upset about losing the open seating model and others appreciating the more orderly boarding process.
Key Facts
- Southwest Airlines used to let passengers choose any seat on the plane (open seating).
- On January 27, Southwest introduced assigned seating for its flights.
- The change includes new fare bundles and rules for travelers needing extra space.
- Some passengers criticized the change on social media, saying it made the boarding process slower.
- Southwest responded to critique, stating they aim to provide the best customer service and are open to feedback.
- Other travelers appreciated the orderliness brought by assigned seating.
- Southwest passengers now get a boarding group number instead of the old letter and number system.
- Concerns were raised that passengers might have to pay more to sit with their companions.
