Summary
A DoorDash customer was charged over $34 for three cups of instant ramen that typically cost less than 40 cents each. After the issue gained public attention on Reddit, DoorDash refunded the customer and provided $90 in app credit. This incident has sparked discussions about pricing practices on delivery apps.
Key Facts
- A DoorDash customer noted an unusually high charge of $34.77 for three cups of ramen, each normally priced under 40 cents.
- The customer initially received a partial refund offer from DoorDash, which increased after the issue caught public attention.
- The actual charge was significantly higher than the requested price for the ramen, which should have been $1.56 in total.
- The customer shared evidence from a retailer’s app showing the typical cost of the ramen as $0.39 per cup.
- Following public attention, DoorDash provided a full refund and an additional $90 in app credit to the customer.
- DoorDash stated they would investigate the issue and explained the process for customers to report incorrect orders via their support site.
- The incident led to discussions about the accuracy and fairness of pricing on delivery platforms.
