Summary
Delta Air Lines focuses on training and technology to improve customer service and operational performance. The airline is recognized as a trusted brand in the U.S., winning awards in several categories for service and loyalty programs. Delta invests in upgraded seating, modern planes, and feedback systems to meet the growing demands of travelers.
Key Facts
- Delta Air Lines is a 100-year-old commercial airline.
- The company won four awards in Newsweek’s 2026 Most Trusted Brands in the U.S.
- Delta was recognized as the best airline for customer service, domestic travel, and international travel.
- Its SkyMiles program was ranked top for airline loyalty programs.
- Delta uses facial recognition technology to speed up bag drops and security checks.
- The airline invests in premium seating, free Wi-Fi, and improved entertainment systems.
- Delta gathers customer feedback through post-flight surveys and other channels.
- Delta’s Operations & Customer Center (OCC) uses advanced technology for 24/7 monitoring of operations.
