Summary
Southwest Airlines implemented a new assigned seating policy, changing from its previous open-seating model. A frequent flyer expressed dissatisfaction with the new system, citing difficulties with finding overhead storage and concerns about changes to the airline's rewards program.
Key Facts
- Southwest Airlines started a new assigned seating system on January 27, 2026.
- Previously, Southwest used an open-seating plan, where passengers chose seats freely upon boarding.
- A Reddit user shared a negative experience with the assigned seating, specifically with the overhead bin space.
- There is criticism from loyal customers who feel this change betrays Southwest's original business model.
- Southwest ended its free-checked-bag policy in May 2025, now charging $35 for the first bag and $45 for the second.
- Southwest Airlines is known for its "bags fly free" policy, which contributed to brand loyalty in the past.
- The change led some customers to consider switching to other airlines.
