Summary
A Southwest Airlines passenger expressed frustration over the airline's new assigned seating policy, describing it as confusing and uncomfortable. The passenger noted that despite the flight being only a quarter full, passengers were required to sit in specific seats, leading to crowded conditions in some rows.
Key Facts
- Southwest Airlines is implementing a new assigned seating policy.
- A passenger on a lightly loaded flight was asked to sit in a specific assigned seat.
- Despite many empty seats, some rows had several passengers sitting together.
- Flight attendants mentioned seat changes required approval for safety reasons.
- The new seating system appears to factor in weight and balance on the aircraft.
- Some people online think the policy encourages customers to pay for seat upgrades.
- Southwest used to have open seating, and passengers are reacting to this change.
