Summary
The UK government plans to introduce a new ombudsman to address issues like leaky pipes and overcharging by water companies. This move is part of larger efforts to reform the water industry following concerns over rising bills and pollution in waterways. The government aims to halve sewage discharges by 2030 and improve water quality regulations.
Key Facts
- The government will create a water ombudsman to help with complaints about water companies.
- This is part of broader reforms to improve the water industry and address public concerns.
- The Environment Secretary aims to cut sewage discharges by half by the year 2030.
- A review by the Water Commission may suggest changes in how the water sector is regulated.
- The Consumer Council for Water (CCW) will have more responsibilities under the new plan.
- The government has not given a timeline for when the ombudsman will start but says it will have legal power in disputes.
- Water companies have been criticized for high executive pay and under-investment.
- A new investment of £104 billion over five years is planned to update the water infrastructure, with consumer bills expected to rise.
