Alton Towers U-turns on plan to restrict disability pass
Summary
Alton Towers decided not to change its disability access pass rules after people with autism, ADHD, and anxiety criticized the plan. The park had wanted to change who qualifies for the Ride Access Pass, which allows some people to avoid long lines. Merlin Entertainments, which owns several theme parks, listened to feedback and paused the changes to explore other options.Key Facts
- Alton Towers planned to change the rules for its disability queuing system called the Ride Access Pass.
- The changes would have affected people with autism, ADHD, and anxiety who need to avoid crowds.
- Merlin Entertainments decided to pause the plan after getting a lot of negative feedback.
- The company apologized to those affected and said they are looking for better solutions.
- More people are using the Ride Access Pass, leading to pressure on the system.
- A consultation will be held with disabled visitors and experts to improve the system.
- The disability access card provider, Nimbus Disability, introduced new symbols for different needs, like difficulties with crowds.
- Merlin Entertainments owns Alton Towers and other parks like Chessington and Legoland Windsor.
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