Summary
A California man planned a vacation to propose to his fiancée but faced difficulties at the airport when Southwest Airlines asked him to buy an extra seat due to his size. He had already booked two seats (one for him, another for his partner) but was told by the airline staff that he needed to purchase an additional one, leading to unexpected expenses.
Key Facts
- The man is 6 feet, 3 inches tall and weighs 350 pounds.
- He routinely buys two seats for comfort due to his size.
- He called Southwest Airlines twice to confirm his booking was correct under their "customer of size" policy.
- At the airport, staff told him he needed to purchase another seat, beyond the two he had already booked.
- He had to pay approximately $900 on the spot to get on the flight.
- Southwest Airlines' policy requires passengers needing extra space to buy additional seats beforehand.
- Refunds for these seats are possible if the flight leaves with an open seat.
