Summary
The boss of Heathrow Airport says that Terminal 5 feels crowded because people walk on the wrong sides, not because of too many passengers. Plans to expand the airport with a third runway face challenges from climate concerns and local resistance, despite government support. The airport is working on ways to manage crowds better and improve passenger flow.
Key Facts
- Heathrow's Terminal 5 feels crowded due to people walking on opposite sides.
- The airport's boss, Thomas Woldbye, spoke about this issue at an events group.
- Heathrow is the UK's busiest airport, with plans for a third runway.
- Expansion could increase passenger numbers from 84 million to 150 million a year.
- The government supports expansion, claiming it will boost economic growth.
- Some oppose the expansion due to environmental and local disruption concerns.
- Woldbye mentions that better "soft skills" can help manage passenger flow.
- Terminal 3 feels less crowded after removing unnecessary items, despite more people using it.
