Royal Mail letters sit undelivered 'for weeks' as parcels prioritised, staff say
Summary
Many Royal Mail workers in the UK report that parcels are being delivered, but letters often sit undelivered for weeks. This has led to missed hospital appointments and other important issues for people waiting for letters. Royal Mail states that most mail is delivered on time, but workers say the company is stretched and prioritizing parcels.Key Facts
- Postal workers say letters sometimes remain undelivered for weeks while parcels are prioritized.
- Some people have missed important hospital appointments due to delayed letters.
- Over 20 Royal Mail workers reported similar issues to the BBC, with most saying parcels take priority.
- Workers explained there are not enough resources, like vans, to deliver both letters and parcels efficiently.
- Royal Mail is legally required to deliver letters daily, except in 35 offices with a slower delivery trial.
- Pictures from depots show undelivered mail, highlighting delivery challenges.
- The union representing postal workers describes Royal Mail as a company in crisis.
- Royal Mail argues that most mail is delivered as expected and acknowledges customer frustrations.
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