Summary
Costco is reportedly changing its returns policy, which could affect how members return items. New measures may include tracking the frequency and value of returns, requiring manager approval for some refunds. These changes, however, have not been officially announced by Costco.
Key Facts
- In 2026, shoppers noticed changes in Costco’s returns policy.
- Previously, some items could be refunded without returning them to the store.
- Members must now return items like spoiled milk to receive a refund.
- Costco might track how often and how much a member returns and needs manager approval for refunds from certain accounts.
- Since 2024, digital scanners and the Costco App can help verify purchases without a physical receipt.
- Accounts with frequent returns may be reviewed, and memberships could be canceled.
- The return policy changes are possibly due to high costs from fraudulent returns, estimated at $103 billion in 2024.
- Costco has not officially confirmed these policy changes.
