Bailiffs used to pursue NHS staff over pay errors
Summary
NHS staff in the UK have been referred to debt collectors due to payroll errors. The number of referrals to bailiffs for overpaid wages has increased over recent years, causing distress for many employees. NHS England has started a payroll improvement program to address these problems.Key Facts
- NHS payroll errors led to staff being referred to debt collectors.
- Referrals increased from 1,807 in 2020-21 to 2,683 in 2024-25.
- Cases of upset and stressed NHS staff were reported due to these referrals.
- NHS England has initiated a payroll improvement program.
- Dr. Tom Horne faced unexpected debt collection due to overpayment.
- The trust sent correspondence to an outdated address, causing confusion.
- Horne ended up paying a much higher amount due to additional fees.
- A Freedom of Information request revealed many NHS staff are overpaid yearly.
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