Summary
An iPhone user shared his frustration online after an Apple Genius Bar said a stripped screw prevented them from replacing his iPhone 13's battery. The store initially offered a credit or a discounted replacement, but after negotiations, agreed to give a new phone if he covered the battery cost. The incident sparked discussion online about whether the user or the store was at fault.
Key Facts
- An iPhone user went to an Apple store to replace the battery in his iPhone 13.
- The store employees said a stripped screw stopped them from changing the battery.
- The store initially offered an $89 credit toward a new phone or a discounted replacement.
- The user said he was not responsible for the stripped screw and negotiated with the store.
- After discussions, the store agreed to give him a new phone if he paid for a new battery.
- Online users questioned if the user had tried changing the battery himself previously.
- Some online commenters debated why Apple products are hard to repair and seen as disposable.
