Summary
EE, a mobile service provider, fixed a technical problem that had stopped some customers from making or receiving calls. Although maintenance work was done, some users still reported issues with their phone service. BT, the owner of EE, has apologized and is monitoring the situation closely.
Key Facts
- EE fixed a technical issue that affected customers' ability to make or receive calls.
- The problem affected both mobile and landline phones.
- The network conducted maintenance work overnight to address the issue.
- Despite the fix, some users continued to experience difficulties.
- The issue affected a wide range of customers, including elderly users relying on daily calls.
- BT, which owns EE, apologized for the outage and is monitoring the situation to prevent future problems.
- Earlier issues prevented customers from making calls, including to emergency services (999).
