Summary
Royal Mail executives are being called to speak to UK Parliament about problems with their letter delivery service. The company is accused of prioritizing parcel deliveries over letters, causing delays in important mail like hospital appointments and bank statements.
Key Facts
- Royal Mail executives must meet with Parliament to discuss delivery issues.
- The Business and Trade Committee gave Royal Mail two weeks to respond to claims about prioritizing parcels before letters.
- The committee believes the current service quality is poor and needs explanation.
- Many people reported to the BBC that late deliveries led to missed appointments and important documents not arriving.
- Royal Mail staff reported that delivery rounds are often missed and parcels are prioritized.
- The company was recently bought by the Czech EP Group, which promised to focus on employees and customers.
- The committee expressed concern that even first-class mail deliveries are failing.
- Royal Mail stated that most mail is delivered as planned but blamed poor weather and staff sickness for disruptions.
