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Plane Passenger Runs to Catch Connection—Not Ready for Gate Agent's Reaction

Plane Passenger Runs to Catch Connection—Not Ready for Gate Agent's Reaction

Summary

A frequent traveler missed his flight at Chicago O'Hare Airport after a gate agent refused to let him board, even though the plane's door was still open. This incident led to an online discussion about airline boarding procedures and policies regarding late passengers.

Key Facts

  • A United Airlines passenger missed his connecting flight at Chicago O'Hare despite arriving while the aircraft door was still open.
  • The gate agent told the passenger that doors must be closed 10 minutes before departure, following airline policies.
  • Online discussions involved airline workers explaining the strict boarding procedures and consequences for gate agents.
  • The airline's system may automatically hold flights for passengers with tight connections under certain conditions.
  • Boarding doors typically close about 15 minutes before departure, according to United Airlines' policy.
  • Some people online mentioned seeing exceptions made for late-arriving passengers, sparking debate about gate agent discretion.
  • Newsweek has reached out to both the passenger and United Airlines for comments on the incident.

Source Information