Summary
A family faced a two-day travel ordeal after their American Airlines flight from Mexico to San Francisco was oversold, causing the family to be split up. The mother had to wait for another flight due to overselling, while the rest of the family flew home. She eventually traveled via Aeromexico and another airline, and plans to file a complaint with the U.S. Department of Transportation.
Key Facts
- The family bought five economy tickets with American Airlines from Mexico to San Francisco.
- Upon checking in at the airport, they were told four seats were gone due to overselling.
- Offers of compensation were made to passengers willing to give up seats.
- The mother of the family was left behind as the rest traveled home.
- The U.S. Department of Transportation states overselling flights is legal, but compensation is often required.
- The mother eventually flew with Aeromexico and Southwest.
- She received a $550 voucher from American Airlines.
- The mother plans to file a complaint with the Department of Transportation for the inconvenience.
