Summary
The network outage that affected many EE and BT customers has been fixed. The issue made it difficult for people to make or receive calls, including emergency 999 calls, but service is now back to normal.
Key Facts
- EE and BT experienced a network outage that made phone calls difficult, including calls to emergency services like 999.
- The outage was caused by a technical problem that affected voice services on their network.
- Over 2,500 EE customers reported problems during the outage, with some impact on customers of other networks using EE's connection.
- Other major networks like Vodafone and Three reported no issues with their services.
- The UK government confirmed that 999 emergency calls were restored after initial problems.
- EE and BT apologized for the outage and confirmed the issue was resolved.
- Customers were advised to report the outage to their provider for possible compensation if their landline remains down for more than two days.
- The communications regulator, Ofcom, was investigating to understand the scale and cause of the outage.
