Summary
A guest at an Airbnb requested a refund because the place did not "feel right," despite booking under a non-refundable policy. The host proposed a partial refund if the guest cancels the booking, allowing the host to rebook the property for the remaining days. Airbnb's policy does not cover refunds for home reservations unless rebooking happens.
Key Facts
- An Airbnb guest wanted a refund after feeling that the booked property was not right for them.
- The guest had booked with a non-refundable policy but requested an exception.
- The guest's wife had back issues and could not tolerate the firm mattress.
- Airbnb's refund policy generally does not apply to home reservations, only services and experiences.
- The host suggested refunding nights that could be rebooked if the guest canceled.
- Other hosts on Reddit offered advice to the Airbnb host on handling the situation.
