Summary
Southwest Airlines is changing its seating and boarding system after receiving complaints from travelers. The airline is making adjustments like introducing signage for overhead bins and revising boarding groups to make the process easier. These changes come as the airline moves away from its older open-seating model.
Key Facts
- Southwest Airlines moved from its first-come, first-served boarding model to assigned seating.
- Passengers complained about the lack of overhead bin space with the new system.
- Southwest plans to add signs on planes to reserve overhead bins for extra-legroom passengers.
- The airline will adjust boarding groups to improve passenger flow.
- Southwest now uses an eight-group boarding structure.
- By the end of the year, about 70% of Southwest's planes will have larger overhead bins.
- These changes aim to ease the transition for travelers and reward customer loyalty.
