Summary
Salesforce CEO Marc Benioff believes humans and AI will work together in the future, but he acknowledges current challenges in this transition. He says while AI can increase productivity, companies need to adapt quickly to new technology to succeed.
Key Facts
- Marc Benioff, Salesforce CEO, expects humans and AI to collaborate more in the future.
- Many companies find the transition to using AI challenging, with over half of executives reporting difficulties.
- Benioff states that the main issue isn't the technology itself but rather the rapid pace of change.
- At a World Economic Forum event, Benioff predicted future CEOs will lead teams made of both humans and AI.
- Salesforce plans to increase sales capacity by hiring more people and using AI, boosting sales efforts by 19%.
- The company has used AI in customer support, cutting costs by 17% and balancing work between humans and AI.
- Despite AI benefits, Salesforce has not expanded its support workforce this year.
- Other tech leaders like Microsoft and Amazon also see AI as beneficial but acknowledge the transition may be difficult.
