Full coverage
A global Microsoft outage disrupted Outlook, Teams, Copilot and other services across countries.
The outage began Thursday and continued into Friday, with users and organizations reporting problems accessing email, files and other Microsoft services. Microsoft said servers had become unexpectedly unavailable and that it was working to restore service; reports described effects on businesses, government agencies and public services in several countries.
What the reports agree on
- The outage affected Microsoft services including Outlook, Teams and Copilot. Newsweek, Guardian World, France24, Al Jazeera and 2 more
- The disruption began on Thursday and continued into Friday. Newsweek, France24, Al Jazeera
- Microsoft said servers became unexpectedly unavailable, contributing to elevated load on the remaining infrastructure. Guardian World, Al Jazeera, BBC Tech
- Microsoft said the outage was not caused by a cyberattack or malicious activity. Al Jazeera, BBC Tech, CBS News, France24
Where reports differ
- Downdetector recorded nearly 130,000 reports of problems accessing Microsoft 365 services. Guardian World
- Downdetector received at least 43,000 Outlook problem reports by about 07:00 GMT on Friday. Al Jazeera
- Downdetector recorded nearly 140,000 Outlook problem reports from 74 countries on Thursday evening. BBC Tech
- More than 130,000 users reported Outlook problems at the Thursday peak. CBS News
Reported by one outlet
- A Colorado sheriff’s office said email disruption stopped jail staff from receiving notifications needed to process online bond payments, so payments had to be made in person. Newsweek
- New Zealand Immigration paused processing all visa applications until its systems were restored. Newsweek
- Microsoft said it was rolling back a network change but had not identified the root cause. Al Jazeera
- The London Ambulance Service said its critical platforms were unaffected because they do not use Microsoft. BBC Tech
The original reports
- BBC Tech What we know so far about the Microsoft outage
- BBC Tech How the Microsoft outage has been felt worldwide
- France24 Microsoft faces a major Outlook outage: ‘no signs of a cyberattack’
- CBS News Microsoft battling major worldwide outage
- Guardian World Microsoft outage hits hospitals, GPs, schools and police across UK
- France24 'One of the biggest outages ever': Disruption to Microsoft services enters second day
- Al Jazeera Microsoft hit by global outages: What happened and why?
- BBC Tech GPs, police and pharmacies among UK services affected by Microsoft outage
- Newsweek Microsoft Outage Hits Global Operations: From Airlines To Visas
- BBC Tech What happened overnight with the Microsoft global outage
- BBC Tech What we know about the global Microsoft outage
- France24 Major Microsoft Outlook outage disrupts services in 74 countries
- Guardian World Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
- Al Jazeera Microsoft outage hits tens of thousands of users
- Newsweek Is Microsoft Outlook Down? Thousands Report Email Access Issues in US
- ABC News Outlook outage: Microsoft reports 'issues' with Teams and email