Full coverage
A Microsoft 365 outage disrupted access to Outlook and other services on Thursday.
Users reported trouble accessing Outlook and other Microsoft services, and Microsoft said the outage could affect connectivity in any region. Downdetector recorded about 130,000 Outlook-related reports, while Microsoft worked to restore affected services.
What the reports agree on
- Users reported problems with Outlook, including trouble accessing email. Newsweek, Al Jazeera, Guardian World
- Microsoft said the outage could affect Microsoft 365 users in any region. Newsweek, ABC News, Al Jazeera
- Downdetector recorded roughly 130,000 reports of Outlook or Microsoft 365 problems. Newsweek, Al Jazeera, Guardian World
- Microsoft said it was restarting affected servers or services. Al Jazeera, Guardian World
Where reports differ
- Microsoft said it had restored Teams service through mitigation measures, while the Exchange Online mailbox problem remained under repair. ABC News
- Microsoft said Teams problems in North America had been restored, though some users continued to report connectivity issues. Guardian World
- Microsoft had not given a restoration time for the outage. Newsweek
- Microsoft had not given an estimated time for full service restoration. Al Jazeera
Reported by one outlet
- Microsoft paused deployments and redirected additional traffic away from affected infrastructure as it worked to reduce the mailbox outage's impact. ABC News
- Users also reported problems with Copilot. Al Jazeera
- Microsoft was investigating configuration updates as a possible cause of the outage. Guardian World
The original reports
- Guardian World Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
- Al Jazeera Microsoft outage hits tens of thousands of users
- Newsweek Is Microsoft Outlook Down? Thousands Report Email Access Issues in US
- ABC News Outlook outage: Microsoft reports 'issues' with Teams and email