Full coverage
A Microsoft outage disrupted Outlook, Teams, Copilot and other services across multiple regions.
Microsoft said heavy loads and unavailable servers caused connectivity problems, and it worked to restore service by redirecting traffic and restarting servers. Users in multiple countries reported trouble accessing email and other Microsoft 365 services, while some organizations reported wider effects.
What the reports agree on
- The outage affected Microsoft services including Outlook, Teams and Copilot. BBC Tech, Newsweek, Guardian World, France24 and 1 more
- Microsoft said unavailable servers and elevated infrastructure loads contributed to the connectivity problems. BBC Tech, Guardian World, France24, Al Jazeera
- Users reported problems accessing Outlook email, including trouble opening inboxes or sending and receiving messages. BBC Tech, Guardian World, Al Jazeera
Where reports differ
- Downdetector recorded nearly 140,000 Outlook problem reports from 74 countries on Thursday evening. BBC Tech
- Downdetector recorded nearly 130,000 reports of problems accessing Microsoft 365 services. Guardian World
- Downdetector recorded about 130,000 U.S. reports of Outlook problems shortly after 1 p.m. Eastern Time. France24
- Microsoft said it had restored Teams problems in North America, though some users still reported connectivity issues. Guardian World
Reported by one outlet
- New Zealand Immigration paused processing all visa applications until its systems were restored. Newsweek
- South African airline CemAir reported system disruptions linked to the outage. Newsweek
- The London Ambulance Service said its critical platforms were unaffected because they do not use Microsoft. BBC Tech
- Microsoft said it validated an alternative health-check method on some affected servers and began applying it more broadly. Guardian World
The original reports
- BBC Tech GPs, police and pharmacies among UK services affected by Microsoft outage
- Newsweek Microsoft Outage Hits Global Operations: From Airlines To Visas
- BBC Tech What happened overnight with the Microsoft global outage
- BBC Tech What we know about the global Microsoft outage
- France24 Major Microsoft Outlook outage disrupts services in 74 countries
- Guardian World Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
- Al Jazeera Microsoft outage hits tens of thousands of users
- Newsweek Is Microsoft Outlook Down? Thousands Report Email Access Issues in US
- ABC News Outlook outage: Microsoft reports 'issues' with Teams and email