Full coverage
A global Microsoft outage disrupted services including Outlook, Teams and Copilot from Thursday into Friday.
Users and organisations in many countries reported problems with Microsoft services, including email and other work tools. Microsoft worked to restore service, and reports described improving availability alongside some continuing access problems.
What the reports agree on
- The outage disrupted Microsoft services including Outlook, Teams and Copilot. France24, Al Jazeera, BBC Tech
- The disruption began on Thursday and continued into Friday. France24, Al Jazeera, The Hill, Newsweek
- Microsoft said it was working to restore service, with recovery progress reported while some problems remained. France24, Al Jazeera, The Hill, CBS News and 1 more
- Reports described disruption affecting users or organisations in many countries. France24, Al Jazeera, BBC Tech, Guardian World and 1 more
Where reports differ
- Al Jazeera reported that Microsoft had not identified or published the root cause and was rolling back a network change; later, BBC Tech said Microsoft attributed the outage to a technical problem during a network capacity upgrade. Al Jazeera
- The Guardian World described services as beginning to recover after roughly 18 hours of disruption. Guardian World
- BBC Tech described the disruption as lasting nearly 24 hours, and separately reported that it lasted more than 22 hours. BBC Tech
Reported by one outlet
- PBS NewsHour explained that email recovery can be delayed as queued messages and repeated delivery attempts build up while a provider is unavailable. PBS NewsHour
- Axios reported that Maine’s judicial branch warned that email requests for protection orders might not have been received. Axios
- Newsweek reported that New Zealand Immigration paused processing visa applications until its systems were restored. Newsweek
The original reports
- Guardian World Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia
- PBS NewsHour What to know about Microsoft's outage and why it takes so long to restore email services
- BBC Tech Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption
- Al Jazeera Microsoft says services still returning amid widespread outage
- Axios How the Microsoft outage impacted courts and governments
- BBC Tech Microsoft outage 'stark reminder' of how much we rely on tech
- Guardian World Microsoft outage shakes up companies, schools and local governments across US
- CBS News Widespread Microsoft 365 outage continues, impacting email and other services
- CBS News Eye Opener: Microsoft Outlook email outage
- The Hill Microsoft ‘seeing encouraging recovery progress’ in global Outlook, Teams outage
- BBC Tech What we know so far about the Microsoft outage
- BBC Tech How the Microsoft outage has been felt worldwide
- France24 Microsoft faces a major Outlook outage: ‘no signs of a cyberattack’
- CBS News Microsoft battling major worldwide outage
- Guardian World Microsoft outage hits hospitals, GPs, schools and police across UK
- France24 'One of the biggest outages ever': Disruption to Microsoft services enters second day
- Al Jazeera Microsoft hit by global outages: What happened and why?
- BBC Tech GPs, police and pharmacies among UK services affected by Microsoft outage
- Newsweek Microsoft Outage Hits Global Operations: From Airlines To Visas
- BBC Tech What happened overnight with the Microsoft global outage
- BBC Tech What we know about the global Microsoft outage
- Guardian Business A global Microsoft 365 outage has hit millions – what happened and when will it be fixed?
- France24 Major Microsoft Outlook outage disrupts services in 74 countries