Hundreds of jobs at risk as John Lewis plans to cut some services
Summary
John Lewis plans to cut about 200 jobs by closing its in-store money exchange and dedicated gift wrapping services this autumn, pending approval. The changes respond to lower demand for these services and shifts in how customers shop and pay.Key Facts
- Around 200 John Lewis staff may lose jobs due to closing money exchange and gift wrapping services.
- The money exchange closure will affect 30 stores and gift wrapping closure will affect 25 stores.
- Customers are ordering foreign currency online more and using credit cards or digital payments abroad.
- Gift wrapping will move from special areas to regular tills to be more accessible.
- John Lewis said it will support employees during the consultation and try to find other roles for them.
- The retailer’s underlying profits rose 6% to £134 million despite a £21 million pre-tax loss mainly due to one-off costs.
- Sales grew by 5% overall, with Waitrose supermarket sales rising 7% and John Lewis department stores 3%.
- John Lewis recently closed its housebuilding business and plans to modernize services to fit customers’ needs.
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