Royal Mail misses delivery targets again but hails 'encouraging' signs
Summary
Royal Mail has missed its goals to deliver first and second class mail on time but has improved from last year. The company plans to invest £500 million over five years to meet official delivery targets by May 2027.Key Facts
- Between March and June, Royal Mail delivered 85% of first class mail the next day, below the 90% target.
- Second class mail was delivered within three days 91% of the time, under the 95% target.
- These numbers are better than the same period last year, when first class was 76% and second class was lower.
- Royal Mail is owned by International Distribution Services, which was bought in 2025 by Czech billionaire Daniel Kretinsky.
- The company faces fines and an ongoing investigation by the regulator Ofcom for missing delivery targets.
- In October last year, Royal Mail was fined a record £21 million for poor service in 2024-25.
- Royal Mail admits service delays in some areas have been "totally unacceptable," with some mail delayed for weeks or months.
- Chief Operating Officer Jamie Stephenson says progress is being made but more work is needed as part of a £500 million investment plan.
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