Uber fined nearly $1 billion by Dutch regulators over automated suspensions of driver accounts
Summary
Dutch regulators have fined Uber nearly $1 billion for using automated software to suspend driver accounts without human checks. The fine was given because Uber broke European privacy rules by not informing drivers about these automatic decisions and by relying on fully automated account suspensions.Key Facts
- The Dutch Data Protection Authority fined Uber 825 million euros (about $964 million).
- Uber used automated software to suspend driver accounts without human review from 2018 to 2022.
- The fine is based on violations of the EU’s General Data Protection Regulation (GDPR) that bans fully automated decision-making.
- Uber did not properly inform drivers that account suspensions were decided automatically.
- Uber disagrees with the fine and plans to appeal the decision.
- This is the fourth time Dutch regulators have fined Uber for privacy violations.
- In 2024, Uber was fined 290 million euros ($324 million) for transferring driver data to the U.S. without proper safeguards.
- Uber says it now includes human reviews and allows drivers to appeal suspension decisions.
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