Social Security Update: New Adviser Joins Agency to Make Major Changes
Summary
The Social Security Administration (SSA) is working to update its technology and improve how it serves Americans. Matt Zames, a former JPMorgan Chase executive, has joined the SSA as an unpaid adviser to help with these changes.Key Facts
- The SSA plans to modernize its technology systems that assist over 70 million Americans receiving benefits.
- Matt Zames used to be the chief operating officer at JPMorgan Chase, where he managed technology and large projects.
- Zames will work at SSA headquarters in Baltimore to help Commissioner Frank Bisignano improve operations.
- Zames’s role is unpaid and limited in time, serving as a special government employee.
- The SSA currently relies on old technology, and this update aims to reduce errors and improve online services.
- Many beneficiaries still use phone or in-person service, so changes must be carefully managed to avoid problems.
- Zames has experience in complex financial organizations and technology turnarounds, which fits SSA’s goal.
- The modernization hopes to improve how people file claims and receive their Social Security payments.
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