Selected Quotes from Interview with Ratnakar Lavu, Executive Vice President & Chief Digital Information Officer, Elevance Health
Summary
Elevance Health uses digital tools and artificial intelligence (AI) to improve health care for over 100 million people. Their technology simplifies the health journey for patients and providers by personalizing care, reducing paperwork, and connecting health data from various sources.Key Facts
- Elevance Health serves about 104 million customers.
- They use AI to enhance patient experiences and help doctors provide better care.
- Their Sydney Health app has a virtual assistant that answers questions like surgery coverage and costs.
- The company connects data from electronic medical records, clinics, pharmacies, and labs to create a complete health profile.
- Elevance applies AI to predict and suggest care steps, sending over 12 million messages to members in 2025.
- This helps shift health care from reactive (responding after symptoms) to proactive (preventing problems before they happen).
- They aim to offer empathetic service whether users prefer technology or personal contact.
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